Technical Operations Manager

Yesterday

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HealthEdge

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Healthcare Insurance • SaaS • Fintech

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

1001 - 5000 employees

Founded 2005

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

📋 Description

• Monitoring and managing IT services desk, and VIP support functions to ensure optimal service • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery • Developing a deep understanding of projects to gain insights into the scope of service delivery • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades • Providing accurate and regular reports to the management on performance of the service delivery • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

🎯 Requirements

• Professional degree required in a related field • Minimum 7 years’ experience in technical operations or service delivery management • Experience working in an offshore model is required

🏖️ Benefits

• HealthEdge commits to building an environment and culture that supports the diverse representation of our teams • We aspire to have an inclusive workplace • We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers