Customer Service Specialist

🕒 October 17

🇺🇸 United States – Remote

💵 $15 - $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests • Provide detailed information to clients, patients, and requestors • Ensure notes in Med-Release are accurate and detailed • Respond promptly to high-volume customer calls and emails regarding disability and FMLA paperwork • Provide accurate and concise customer service • Communicate with customers through various channels • Build strong value-based customer relationships • Ensure customer satisfaction • Follow established procedures, guidelines, and policies • Perform data entry and other assigned duties • Fax and/or email records securely to requestors • Monitor the FMLA email to keep messages up to date • Meet daily goals • Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure

🎯 Requirements

• Good written and verbal communication skills • Interpersonal skills to build successful working relationships with requestors, clients, and co-workers • Detail-oriented • Ability to resolve customer issues in a timely manner • Excellent follow-up skills • Essential time management skills • Reliable internet and a quiet background setting for remote work • Excellent communication skills • Strong analytical and problem-solving skills • 1+ year of call center experience • Ability to multi-task and prioritize duties • Willingness to learn • 50 WPM typing speed • Proficient computer skills with Microsoft Office and other software applications • Positive, empathetic, and professional attitude toward customers • High school diploma or GED required • Must maintain confidentiality, adhere to HIPAA regulations, and follow organizational privacy and security policies • Timely completion of required company-sponsored and regulatory training programs

🏖️ Benefits

• Competitive benefits • Medical insurance • Dental insurance • Vision insurance • 401(k) matching • Remote opportunities • Paid time off • Paid volunteer day of your choice • Professional development opportunities • Career advancement opportunities • Paid training • Employee assistance program • Health insurance • Life insurance • Work from home