Senior Implementation Manager

Job not on LinkedIn

November 14

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $78.6k - $90k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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HealthStream

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SaaS • Education • HR Tech

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

501 - 1000 employees

Founded 1990

☁️ SaaS

📚 Education

👥 HR Tech

📋 Description

• Manage successful implementation of HealthStream software products. • Analyze existing and future-state business needs to design project schedules and implementation plans to exceed client expectations. • Responsible for ensuring resolution of project issues associated with successful implementation. • Maintain project documentation for key stake holders, Implementation Analysts, project team members, and client resources including but not limited to meeting minutes, project schedules, status updates, and acceptance documentation. • Mentor new and existing Implementation team members. • Develops implementation project plans and scope of work appropriate for each implementation project. • Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. • Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations • Understands and identifies software functionality to support client business objectives. • Coordinates all technical services including data transfer and installation between client and HealthStream. • Reviews hardware recommendations and coordinates software installation process. • Proactively escalates any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments. • Ensures that an effective training program is planned and executed. • Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team. • Performs related duties as required in support of client service goals. • Assist Senior Management in the onboarding of Implementations teams • Responsible for the adherence to documented procedures for Implementations • Assist in the training of new Implementation staff, providing support whenever necessary • Assist Senior Management in outlining and formalizing documentation and curating procedures for Implementation tasks • Manage projects, aligning business goals with software solutions to drive process improvements • Leverage technical and business acumen to communicate effectively with clients • Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets • Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new HealthStream software • Analyze and map data from existing systems to HealthStream databases • Perform data and business analysis and provide recommendations for data integrity and data normalization

🎯 Requirements

• Bachelor's degree in related discipline • PMP certification a plus. • 4+ years of experience leading software implementation projects; healthcare experience highly desirable. • Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint. • Experience with web conferencing software. • Must have excellent oral and communication skills. • Excellent project management skills. • Excellent organization skills. • Excellent task management and documentation skills. • Poses strong interpersonal and relationship management skills with the ability to influence others to achieve desired results. • Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details. • Able to work effectively with various teams of different backgrounds • Able to manage multiple client relationships simultaneously. • Have a demonstrated affinity for technology. • Meticulous attention to detail to create and maintain documentation • Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals. • Ability to travel 40% of the time once travel resumes.

🏖️ Benefits

• Medical, Dental and Vision insurance • Paid Time Off • Parental Leave • 401k and Roth • Flexible Spending Account • Health Savings Account • Life Insurance • Short- and Long-Term Disability • Medical Bridge Insurance • Critical Illness Insurance • Accident Insurance • Identity Protection • Legal Protection • Pet Insurance • Employee Assistance Program • Fitness Reimbursement