Success Manager, Clinical

🕒 September 17

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Develop and maintain consultative relationships with customers through regular engagement with key stakeholders • Review customer satisfaction and product/solution utilization • Share best practices, assess progress toward organizational goals, and identify customer needs • Solicit customer feedback and communicate responses to internal stakeholders • Analyze product utilization and adoption data • Proactively improve utilization and adoption and support customer retention and growth • Maintain Salesforce documentation of customer engagement activities • Collaborate with sales, product management, training, onboarding, implementations, customer service, operations, and success management teams • Collaborate with product managers and owners on product design and customer-success metrics • Develop onboarding plans for assigned products • Collaborate on account renewal strategy and provide pre-sales advisory support • Develop customer-facing materials with product, development, and content teams • Maintain product guides and templates, advertise webinars, and engage customers through the community • Lead one-to-many and one-to-one strategies to increase product adoption • Identify and nurture referenceable accounts and capture customer success stories and ROI

🎯 Requirements

• Minimum bachelor's degree in healthcare, business, or technical field • Minimum 3 years in a customer service, sales, or related role • Experience in a healthcare organization preferred • Experience with HealthStream products from an administrator level is a plus • Experience in a SaaS business desirable • Experience with Salesforce is desirable • Proficiency in Microsoft Office products • Excellent verbal and written communication skills • Understanding of data and its application to defining customer success • Technical acumen to develop an in-depth understanding of assigned products/solutions • Ability to function independently and use critical thinking to analyze and resolve customer challenges • Ability to present information to management, customer groups, and internal stakeholders • Ability to collaborate as part of a team • Ability to build relationships at various levels of customer organizations • Ability to utilize data to demonstrate customer performance to desired outcomes • Ability to coordinate activities across multiple customer accounts • Ability to adapt to changes in a fast-paced, innovative environment • Willingness to learn HealthStream platforms and products and commit to ongoing learning • Willingness to travel up to 20%, including overnight stays as needed • For Revenue Cycle Success Manager: Revenue Cycle knowledge and experience preferred • For abaqis Success Manager: Knowledge of and/or experience with abaqis and/or the long-term care survey process strongly preferred • For Competency Success Manager: Nursing degree, RN, and/or clinical experience preferred