Tier 1 Customer Support Specialist

🕒 July 24

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $19 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Provide exceptional customer service and product support • Adhere to all HealthStream security policies, procedures, and assigned training • Provide phone, email, and chat support • Troubleshoot and diagnose reported problems • Build strong relationships with colleagues and customers • Identify, test, and verify issues, providing documentation to the development team • Collaborate on customer-focused initiatives • Participate in testing new features and releases

🎯 Requirements

• At least one year of experience in a technical help desk or technical support role • A bachelor’s degree in a related discipline is preferred • Practical knowledge of the healthcare industry a definite plus • Extraordinary, charismatic phone presence • Excellent written communication skills • Problem-solver with prioritization skills • Ability to effectively communicate resolutions with non-technical and technical customers • Capacity to work through technical difficulties • Familiarity with Microsoft operating systems • Proficiency with tools like Salesforce and Microsoft Teams • A basic understanding of SQL is a plus • Ability to work a flexible 8-hour schedule between 7 AM – 7 PM CST, Monday through Friday

🏖️ Benefits

• Medical, Dental and Vision insurance • Paid Time Off • Parental Leave • 401k and Roth • Flexible Spending Account • Health Savings Account • Life Insurance • Short- and Long-Term Disability • Medical Bridge Insurance • Critical Illness Insurance • Accident Insurance • Identity Protection • Legal Protection • Pet Insurance • Employee Assistance Program • Fitness Reimbursement