Program Specialist – 12 Month Contract

🔥 16 hours ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heart & Stroke

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1963

🏥 Healthcare

🤝 Non-profit

⚕️ Healthcare Insurance

Healthcare • Non-profit • Healthcare Insurance

Heart & Stroke is a prominent Canadian organization dedicated to promoting heart and brain health. It focuses on advancing life-saving medical breakthroughs, supporting health education, and advocating for better healthcare policies. The organization provides information on heart disease, stroke, and healthy living, along with funding research and offering various ways for individuals to contribute, such as donations, volunteering, and participating in fundraising events like Jump Rope for Heart. Heart & Stroke also places a strong emphasis on addressing health inequities and supporting women's unique health risks. By driving research and health initiatives, Heart & Stroke aims to improve diagnosis, care, and support for heart and stroke-related conditions across Canada.

📋 Description

• Build and maintain relationships with regional partners, instructors, instructor trainers, training institutions, and professional organizations • Support adoption, delivery, sustainability, growth, onboarding, and retention of resuscitation programs • Identify business development opportunities with new and existing regional partners • Serve as a primary contact for assigned external stakeholders • Steward high-value and high-performing instructors and organizations • Reinforce adherence to resuscitation program standards, policies, and guidelines • Advise instructors and training partners on program requirements and quality expectations • Receive, assess, document, investigate, and help resolve program quality issues, complaints, QA infractions, and escalations • Use digital and AI-enabled tools to streamline administration and improve program quality oversight • Provide network knowledge, data-informed insights, and recommendations to support decision-making and market positioning • Use Salesforce, reports, and analytics tools to monitor network activity, performance trends, and engagement • Coordinate regional implementation of resuscitation programs, initiatives, and updates • Represent Heart & Stroke at virtual and in-person regional engagements • Identify delivery-standard gaps and provide guidance • Support program administration, education, awareness, and continuous improvement • Organize special events and coordinate volunteers as needed • Participate in cross-functional working groups, meetings, and initiatives • Act as liaison between external stakeholders and internal teams • Support improved Resuscitation Support Centre responses

🎯 Requirements

• Degree, diploma or certificate program in business, health science or a related field • An equivalent combination of education and experience will be considered • Certificate/training in adult education an asset • 3+ years experience in project/program management, relationship management, customer service or business development/corporate sales • Heart & Stroke Instructor certification and/or other agency instructional experience an asset • Knowledge of provincial healthcare systems and resuscitation training agencies would be an asset • Experience working in the health care field would be an asset • Experience in the not-for-profit sector would be an asset • Professional and exceptional customer-first and first-call-resolution approach • Exceptional organizational skills and strong attention to detail • Initiative, resourcefulness, and ability to self-direct with minimal supervision • Ability to effectively promote opportunities and partnerships • Ownership, accountability, teamwork, and following best practices • Excellent written and verbal interpersonal and communication skills • Strong internal collaboration experience in matrixed, remote teams • Ability to influence without authority and operate in evolving or ambiguous environments • Experience navigating challenging or sensitive stakeholder conversations • Judgment and critical thinking in applying standards, assessing risk, and resolving issues • Risk identification and mitigation skills • Ability to prioritize tasks across competing regional demands • Working knowledge and skill in Microsoft Office Suite • Experience with Salesforce or other CRM applications to translate data into insights, recommendations, and actions • Continuous improvement mindset • Comfort using digital and AI-enabled tools to improve efficiency and quality of work outputs • French/English bilingual, an asset • Applicants must be currently residing in Canada and legally entitled to work in Canada • Access to a car

🏖️ Benefits

• Paid wellness days • Paid personal days • Health benefits • Medical benefits • Dental benefits • Vision benefits • Flexible hybrid working arrangements • Mobile phone reimbursement • Home office setup reimbursement