Resuscitation Program Specialist – 12 Month Contract

🔥 12 hours ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heart & Stroke

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1963

🏥 Healthcare

🤝 Non-profit

⚕️ Healthcare Insurance

Healthcare • Non-profit • Healthcare Insurance

Heart & Stroke is a prominent Canadian organization dedicated to promoting heart and brain health. It focuses on advancing life-saving medical breakthroughs, supporting health education, and advocating for better healthcare policies. The organization provides information on heart disease, stroke, and healthy living, along with funding research and offering various ways for individuals to contribute, such as donations, volunteering, and participating in fundraising events like Jump Rope for Heart. Heart & Stroke also places a strong emphasis on addressing health inequities and supporting women's unique health risks. By driving research and health initiatives, Heart & Stroke aims to improve diagnosis, care, and support for heart and stroke-related conditions across Canada.

📋 Description

• Build and maintain relationships with regional partners, instructors, instructor trainers, training institutions, professional organizations, and other stakeholders • Support identification of business development opportunities with new and existing regional partners • Serve as a primary contact for assigned external stakeholders • Steward high-value and high-performing instructors and organizations to support engagement, advocacy, and retention • Foster collaboration across the instructor network • Reinforce adherence to Heart & Stroke resuscitation program standards, policies, and guidelines • Advise instructors and training partners on program requirements, quality expectations, and approved practices • Receive, assess, document, investigate, and support resolution of program quality issues, complaints, QA infractions, and escalations • Determine when issues can be resolved regionally versus escalated • Use digital and AI-enabled tools to streamline administration and improve quality oversight • Provide network knowledge and data-informed insights to support decisions and partner engagement • Support plans to grow, onboard, and retain the instructor network • Use Salesforce, reports, and analytics tools to monitor activity, performance trends, and engagement • Use AI-enabled insights to prioritize issues and identify patterns affecting quality, compliance, or stakeholder experience • Coordinate regional implementation of resuscitation programs, initiatives, and updates in alignment with national standards • Align activities, timelines, stakeholders, and resources for consistent, high-quality delivery • Represent Heart & Stroke at virtual and in-person regional network engagements • Identify program delivery gaps and provide guidance • Follow up proactively and hold self, team, and stakeholders accountable • Support administration, education, awareness, and continuous improvement activities • Organize and execute regional special events as required • Coordinate volunteers for regional activities as needed • Participate in cross-functional working groups, meetings, and initiatives • Support improved Resuscitation Support Centre responses • Liaise between external stakeholders and internal teams to communicate and address feedback, issues, and opportunities

🎯 Requirements

• Degree, diploma or certificate program in business, health science or a related field • An equivalent combination of education and experience will be considered • 3+ years experience in project/program management, relationship management, customer service or business development/corporate sales • Access to a car/vehicle • Currently residing in Canada and legally entitled to work in Canada • French/English bilingual is an asset • Certificate/training in adult education is an asset • Heart & Stroke Instructor certification and/or other agency instructional experience is an asset • Knowledge of provincial healthcare systems and resuscitation training agencies is an asset • Experience working in the health care field is an asset • Experience in the not-for-profit sector is an asset • Professional customer-first and first-call-resolution approach • Exceptional organizational skills and strong attention to detail • Initiative, resourcefulness, and ability to self-direct with minimal supervision • Ability to promote opportunities and partnerships • Ownership, accountability, teamwork, and adherence to best practices • Excellent written and verbal interpersonal and communication skills • Experience collaborating in matrixed, remote teams • Ability to influence without authority and operate in evolving or ambiguous environments • Experience navigating challenging or sensitive stakeholder conversations • Judgment and critical thinking in applying standards, assessing risk, and resolving issues • Risk identification and mitigation skills • Ability to prioritize tasks across competing regional demands • Working knowledge of Microsoft Office Suite • Experience with Salesforce or other CRM applications to translate data into insights, recommendations, and actions • Continuous improvement mindset • Comfort using digital and AI-enabled tools to improve efficiency and quality of work outputs • Understanding of provincial and national health systems is an asset • Knowledge of basic medical terminology and life support equipment is an asset

🏖️ Benefits

• Paid wellness days • Personal days • Health benefits • Medical benefits • Dental benefits • Vision benefits • Flexible hybrid working arrangements • Mobile phone reimbursement • Home office setup reimbursement • Virtual or in-person interviews, with advance notice for in-person interviews • Accommodation support during the recruitment and selection process