Senior Client Success Manager

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heartbeat Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Heartbeat Health is a revolutionary healthcare company focused on transforming cardiovascular care through virtual-first cardiology. By leveraging device connectivity and real-time clinical data, they provide accessible, high-quality cardiovascular care remotely, offering services such as televisits, same-day diagnostic reads, and comprehensive care programs. Heartbeat Health aims to make heart health care more accessible and effective, using a nationwide model that allows for coordinated delivery between patients, cardiologists, and primary care physicians. They collaborate with various partners to create a seamless, connected health experience, both synchronously and asynchronously. Their approach simplifies complex care processes into manageable steps, improving patient outcomes and engagement, especially in regions with limited access to cardiologists.

📋 Description

• Serve as the day-to-day lead and trusted advisor for clients • Manage client questions, workflow support, and operational escalations • Drive adoption and activation of Heartbeat Health offerings • Build clinical and operational buy-in with client stakeholders • Surface risks and opportunities early • Lead client business reviews, performance discussions, and success planning • Partner with VP/SVP of Strategic Accounts on renewal readiness, expansion identification, executive narratives, and issue resolution • Track and analyze key performance metrics • Identify workflow optimization opportunities and improve patient and client experiences • Gather and synthesize client and product feedback for internal roadmaps and strategic initiatives • Design and implement process improvements to increase efficiency, scalability, and client retention • Share best practices, support teammates, and help onboard new colleagues • Contribute to departmental goals, planning, and capacity discussions

🎯 Requirements

• 6 to 8 years of experience in Client Success, Customer Success, Account Management, or a related client-facing function • Ideally experience within a fast-growing or digital health environment • Proven success managing complex client relationships and driving initiatives that improve adoption, outcomes, and retention • Leadership presence and ability to influence without authority • Experience mentoring or coaching peers; people management experience is not required • Exceptional verbal, written, and interpersonal communication skills • Ability to influence at all levels • Highly organized with experience managing multiple priorities and delivering results in dynamic, fast-paced environments • Analytical problem-solving and process design skills • Collaborative experience working with strategic account leadership and cross-functional teams • Bachelor's degree or equivalent required • Willingness to travel up to 20%, typically 1 to 3 trips per quarter • Sense of humor and collaborative spirit

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Paid holidays • Sick time • 401(k) • Additional benefits designed to support employees and their families • Remote-first work culture • Travel opportunities for client meetings, onsite business reviews, and team gatherings