Operations Manager

🕒 May 11

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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HEI Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

🏠 Real Estate

🤝 B2B

💸 Finance

Real Estate • B2B • Finance

HEI Hotels & Resorts is a privately held hotel investment and third‑party management company founded in 1985 that owns and operates an institutional-grade portfolio of 90+ hotel assets across urban, super‑suburban, and resort markets. The firm specializes in acquiring, investing equity in, and managing Luxury, Upper‑Upscale, and Premium Select Service properties for institutional capital partners (including REITs and private equity) and franchisors, combining data‑driven operational practices with guest‑centric service culture (“HEI Loves”) to maximize hotel real estate value. HEI also positions and operates branded, soft‑branded, and independent lifestyle hotels while emphasizing associate development and long‑term partner relationships.

📋 Description

• Ensure each department is working efficiently while ensuring brand standards are being met. • Conduct daily and monthly meetings, inspect staff work, and provide guidance. • Assist department managers in interviewing, hiring, and training. • Track guest satisfaction surveys and maximize usage of the guest response tracking system. • Resolve customer complaints and maintain a high level of customer satisfaction.

🎯 Requirements

• 2 years of hotel experience, preferably in a comparable hotel • Proficient with PMS system and computer literacy a must • Able to handle cash and credit transactions • Must possess thorough knowledge of all hotel operations and individual job requirements • Able to effectively deal with internal and external customers • Able to manage multiple tasks at all times and have excellent organizational skills • General knowledge of local area attractions and transportation • Must be able to stand and walk for 4 or more hours at a time

🏖️ Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield • Vision insurance through EyeMed • Vacation, Sick, and Holiday programs • Pet insurance through ASPCA • 401(k) Savings Plan with matching funds • Discounts through 'YouDecide' and Hotel Room Discount programs