Technical Clarification Specialist

Job not on LinkedIn

🕒 September 23

🇺🇸 United States – Remote

💵 $72.8k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heidelberg Materials

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions, with leading market positions in cement, aggregates, and ready-mixed concrete. The company operates in around 50 countries and employs approximately 51,000 people at nearly 3,000 locations. Heidelberg is committed to environmental responsibility and is a front runner in achieving carbon neutrality and promoting a circular economy in the building materials industry, while also focusing on digitalisation to provide new opportunities for customers.

📋 Description

• Provide remote technical support by diagnosing and troubleshooting equipment issues to minimize customer downtime • Manage service incidents and notifications, ensuring timely responses and SLA compliance • Coordinate case ownership, status updates, and shift handovers • Partner with Lifecycle Operations to reduce downtime, optimize service costs, and improve contract profitability • Prepare troubleshooting documentation, repair recommendations, and onsite service plans • Identify required spare parts, technician skill levels, and estimated labor hours • Analyze technical issues, escalate complex cases, and communicate updates to technical experts • Support predictive maintenance initiatives by creating service notifications and coordinating planned interventions • Utilize diagnostic tools and maintain accurate service records and solution documentation • Collaborate with third-party vendors and internal teams to resolve technical issues and meet service commitments • Maintain and expand product knowledge through ongoing training and professional development • Provide technical guidance to field service teams on repairs, spare parts, and equipment upgrades • Perform onsite machine repairs when required and approved • Assist the sales team with technical product support and expertise

🎯 Requirements

• Associate degree or vocational apprenticeship • 5 to 7 years of related work experience • Mechanical troubleshooting experience with Gallus / label products • Ability to provide technical support, diagnose and troubleshoot equipment issues • Ability to analyze technical issues and escalate complex cases • Ability to identify spare parts, technician skill levels, and estimated labor hours • Ability to travel up to 33% • Ability to perform onsite machine repairs when required and approved

🏖️ Benefits

• Travel up to 33% • Ongoing training and professional development • Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 • Workplace free from serious recognized hazards and compliance with OSHA standards • Equal employment opportunity and discrimination-free work environment