Associate Director, Customer Success – Life Sciences

🔥 5 hours ago

🇺🇸 United States – Remote

💵 $162k - $217.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Helix

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Helix is a company that specializes in integrating genomics into healthcare. By providing access to genetic insights and genomics solutions, Helix empowers health systems, public health, and life sciences companies to incorporate genomics into their operations. This enhances medical research, diagnosis, treatment, and prevention, enabling more personalized and effective healthcare. Helix collaborates with partners such as Sanford Health to expand genomics initiatives, making genomics actionable and accessible, thereby improving preventive care and patient outcomes. Helix's services are designed to support providers, patients, and health systems in navigating the genetic testing process, offering comprehensive solutions across the genomics landscape.

📋 Description

• Own end-to-end customer success for Helix's Life Science data licensing business, sponsored testing programs, and clinical development engagements • Build relationships with Delivery/Technical teams to ensure seamless implementation and technical delivery • Develop fluency in Helix products and the Helix Research Network to identify upsell and expansion opportunities • Serve as the voice of the customer and synthesize feedback for product and technical teams • Define and own the Customer Success operating model, processes, cadences, and playbooks for Life Science • Help shape and lead the growing customer-support team through coaching, mentoring, and development • Use AI tools to manage engagements, synthesize customer feedback, and scale team operations • Build senior-level relationships with partner organizations throughout engagements • Represent Customer Success in Life Science leadership and strategy discussions

🎯 Requirements

• 10+ years managing strategic partner relationships in biopharma or life sciences related to RWD / data licensing, sponsored research/testing programs, or clinical development • 3+ years of direct people leadership experience • Highly organized, with the ability to effectively manage multiple concurrent partner engagements and competing priorities • Genuine curiosity about the product, the data, and each partner's business goals • Strong relationship-building skills with external partners and internal cross-functional teams • Ability to work effectively with technical/delivery counterparts without owning the technical parts of the work • Excellent written and verbal communication skills • Demonstrated fluency with AI tools, with concrete examples of using them to drive business outcomes or scale productivity • Bachelor's degree in a life science field or equivalent (listed as a plus)

🏖️ Benefits

• Comprehensive Health Insurance with Date of Hire eligibility • Above average employer paid premium coverage • 12 weeks Helix Paid Parental Leave option • 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire • Comprehensive Well-Being Benefits • Flexible PTO • Remote options for many roles and a home office stipend • Annual bonus: 15% of annual salary • Equity

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