Customer Success Specialist

🕒 April 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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GLOBO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

⚡ Productivity

💰 Private Equity Round on 2022-01

B2B • Telecommunications • Productivity

GLOBO is a company focused on providing language support and communication solutions. Their services include interpreting, translation, and platform integrations to help manage and monitor language support needs efficiently. GLOBO aims to simplify language access across various industries through features like smart, skills-based routing for interpreters and accurate translation processes. The company emphasizes high-quality customer support, scalable solutions, and innovative integrations, which can be utilized in fields such as Telehealth and Project Management.

📋 Description

• Serve as the point of contact for a portfolio of customers. • Build and maintain long-term relationships with key language access stakeholders across all levels of the organization. • Monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options. • Design and deploy digital motions to drive product adoption and maximize usage and value realization. • Support Quarterly Business Reviews, Annual Reviews, and lead ad hoc customer meetings. • Contribute to account plan development and support the execution of the account strategy. • Own the contract renewal process for assigned accounts. • Act as the internal voice of the customer, advocating for their priorities and partnering with customer stakeholders to resolve challenges.

🎯 Requirements

• A Bachelor’s degree or equivalent • 3+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations • Proficiency in remote collaboration tools • Experience managing customer lifecycles within a CRM (Hubspot preferred) • Prior experience at a high growth company in a decentralized environment • Experience with Google Docs and Apple/Mac Operating System • Demonstrated experience navigating difficult contract negotiations or service recovery 'save' situations • Travel Requirements: 25 - 50% domestic travel requirement for on-site client visits and industry events.

🏖️ Benefits

• Excellent verbal and written communication skills • Excellent time management and project management skills • High level of initiative, accountability, and follow-through • Strong sense of service and passion for health equity • A valid Driver’s License and a clean driving record. • Ability to manage independent transportation to various client sites and regional travel hubs. • Willingness to submit to any requested background checks.