Director, Client Strategy – Growth

🕒 October 6

🇺🇸 United States – Remote

💵 $185k - $210k / year

⏰ Full Time

🔴 Lead

🧐 Strategy

👻 Ghost score 0%

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

💼 Consulting

🧘 Wellness

Healthcare • Consulting • Wellness

Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.

📋 Description

• Collaboratively build retention and expansion strategies for assigned Hello Heart accounts with customer success, consultant relationships, and partnerships teams • Develop relationships with key client decision-makers and influencers to position Hello Heart and its members for long-term success • Achieve overall year-over-year revenue retention of 95% or better • Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities • Conduct thorough market and competitive analysis to identify opportunities and trends • Monitor industry changes, regulatory updates, and emerging trends in the health plan landscape • Bring market and client feedback to Hello Heart to improve product-market fit • Collaborate with marketing, growth, client success, product, clinical, and operations teams • Report to the Senior Director, Client Strategy & Growth

🎯 Requirements

• GenAI-fluent, specifically for building client-facing materials, summarizing account details, and synthesizing research • Master of Business Administration (MBA) required • 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level • 5+ years of experience in healthcare, digital health, population health, or equivalent industry • Experience in growth-stage / start-up companies strongly preferred • Demonstrated track record of account retention and expansion success • Strong relationship development and organization navigation skills, including identifying and engaging key decision partners successfully • Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal • Attention to detail in relationship strategy, pitch tailoring, and contract negotiations • Ability to travel approximately 30–50%

🏖️ Benefits

• Bonus included in stated compensation details • Fully remote position • Positive, diverse, and supportive culture • Collaborative, creative, and courageous work environment