Senior Coordinator, Contact Center

Job not on LinkedIn

November 25

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+12 more states

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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Help at Home

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness

Help at Home is a leading national provider of high-quality, relationship-based in-home care services, primarily catering to Medicaid-eligible seniors and individuals with disabilities. Since 1975, the company has committed to delivering compassionate and transformational personal care, focusing on maintaining client wellbeing and independence in their own homes. Help at Home prides itself on its caregiver-focused culture, ensuring clients can comfortably age-in-place with dignity and respect. With a reputation for innovative care coordination, the organization supports about 1 million home care hours served per year, with a strong emphasis on cultural and community engagement.

4907 - 4907 employees

Founded 1978

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Receives and handles incoming calls or escalated tickets from employees, clients, and other agencies, in a timely and professional manner • Identifies the nature of the inquiry or issue and provides accurate and appropriate resolution, guidance, or information to caller within established guidelines and procedures outlined in the playbook • Maintain accurate and detailed records of all calls, inquiries, and resolutions in the systems to ensure proper tracking and follow-up • Assist each market with a variety of internal inquiries including HR-related questions, IT support, policy clarification, benefits information, and other general inquiries as needed • Respond to initial incident reports, asking detailed questions to identify root causes of the issues • Coordinate urgent escalations and clinical inquiries based on client’s condition within each market • Demonstrate empathy, patience, and professionalism in all interactions • Assist with ticket management to ensure tickets are being assigned timely and fairly to other coordinators in the absence of a supervisor or team lead • Serve as a subject matter expert (SME) and support both internal team and BPO Partner(s) by offering guidance, best practices for resolving tickets and responding to teams’ inquiries • Collaborate with and aid other coordinators to escalate and resolve complex issues promptly, ensuring timely and satisfactory resolution • Upkeep the company's electronic health record system to ensure the provision of quality care and documentation of an accurate record of the company, client, and caregiver actions • Comply with company policies, confidentiality guidelines, and state specific regulations while handling caller information and data • Perform all other duties as required and assigned by the manager

🎯 Requirements

• High School Diploma or GED required • Previous experience in customer service and contact center environment • Previous experience in scheduling preferred

🏖️ Benefits

• Weekly pay • Direct deposit • Healthcare, dental, and vision insurance • Paid time off and parental leave • 401k • Ongoing, in-depth training opportunities • Meaningful work with clients who need your help • Career growth and experience with an industry leader with 50+years of history in a high-demand field