Technical Support Specialist

October 31

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Help Scout

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SaaS • Customer Support

Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.

51 - 200 employees

Founded 2011

☁️ SaaS

📋 Description

• help customers learn how to use Help Scout • voice for the customer ensuring company learns from experiences • help develop and refine systems for team improvement • troubleshoot potential bugs • document feature requests • collaborate with team to elevate customer voice

🎯 Requirements

• initiative and ownership to see things through to completion • eager to take on challenges • experience working in Support or Success • passionate about support • strong desire to learn • incredible communicator, fluent in written English • empathy and self-awareness to solve potential customer troubles

🏖️ Benefits

• healthcare coverage • wellness resources