Customer Service and Scheduling VA – HVAC

Job not on LinkedIn

🕒 October 22

🇺🇸 United States – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Handle inbound customer calls and verify customer and job information in Housecall Pro • Answer inquiries, take complete messages, and track unresolved requests • Respond to customer text messages through Quo and Housecall Pro using approved templates • Book, confirm, reschedule, and cancel service appointments • Check technician availability, parts readiness, and required approvals when scheduling • Update job notes and customer information in Housecall Pro • Track pending customer inquiries and service issues • Coordinate with team members and provide clear shift handoffs • Handle frustrated customers professionally and escalate refunds, legal complaints, and other issues beyond authority • Coordinate with office managers regarding scheduling conflicts and unresolved issues • Verify parts arrival dates and warranty coverage • Explain approved customer costs and warranty-related charges • Maintain dispatch board accuracy • Track technician schedules and paid time off • Follow up on jobs awaiting authorization, parts, customer decisions, or office action • Assist with manufacturer equipment registration

🎯 Requirements

• Excellent spoken English and clear verbal communication skills • Professional, friendly, and confident phone manner • Previous experience in customer service, call handling, appointment scheduling, or a similar support role • Strong organizational skills and attention to detail • Ability to manage a high volume of calls, messages, and follow-up tasks • Comfortable using computer systems to document customer interactions and update records • Ability to follow established procedures and approved communication templates • Ability to recognize when an issue needs escalation • Dependable, proactive, and able to work independently while coordinating with a team • Willingness to learn new systems and processes through training • Dedicated to one client account • Must be available for the full scheduled shift and maintain reliable attendance • Must have a quiet work environment suitable for customer calls • Must have a reliable computer, stable internet connection, and backup internet or power solution • Preferred but not required: experience with appointment scheduling software, CRM systems, dispatch coordination, or home services customer support • Clear spoken English and professional phone manner are essential • Must be comfortable speaking with homeowners, handling customer concerns, and communicating information clearly over the phone

🏖️ Benefits

• On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Recognition for long-term team members

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