Technical Customer Support Engineer

Job not on LinkedIn

🕒 February 26

🏄 California – Remote

🏄 California – Remote

💵 $80k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hercules

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

SaaS • Artificial Intelligence • eCommerce

Hercules is an AI-powered no-code platform that lets users build web apps, mobile apps, landing pages, eCommerce stores, and internal tools by chatting with an assistant. It provides a full-stack environment—auth, backend, database, file storage, email, payments, hosting, analytics, and integrations—so creators and businesses can publish and scale apps without writing code. Hercules is positioned as a SaaS product that leverages AI to automate design and development workflows and includes built-in commerce and deployment features.

📋 Description

• Own escalations: take the most technical support tickets and unblock users quickly • Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds • Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns • Incident handling: diagnose platform issues vs user issues, coordinate internally, communicate status clearly • Knowledge base: write high-signal docs, runbooks, and troubleshooting guides • Automation: build tooling to detect common failures, generate better diagnostics, and reduce repeat tickets • Feedback loop: surface product gaps, propose improvements, and help implement fixes where needed

🎯 Requirements

• Strong TypeScript and modern web fundamentals (HTTP, APIs, auth, databases) • Proven ability to debug production issues (logs, traces, repros, minimal test cases) • Strong systems thinking: architecture (scalability, reliability, performance, security basics) • Excellent written communication: concise explanations, clear action plans, good incident updates • Experience working in a customer facing role (sales, pre-sales, customer support, etc) • Ideally experience supporting developers or working in a high-velocity product environment

🏖️ Benefits

• Healthcare, vision, and dental • Use whatever AI productivity tools you’d like • Take what you need vacation policy • Daily lunches, dinners and snacks in the office • We guarantee you will do the best work of your career here