HPC/AI BU District Service Manager

🕒 October 16

⛰️ Colorado, Oklahoma, +2 more states – Remote

⛰️ Colorado – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🦬 Wyoming – Remote

💵 $109k - $251k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔧 Hardware

🤖 Artificial Intelligence

💰 $1.5G Post-IPO Equity - Hewlett Packard Enterprise on 2025-04

Enterprise • Hardware • Artificial Intelligence

Hewlett Packard Enterprise is an enterprise-focused technology company that delivers infrastructure, software, and services to help organizations build, manage, and secure hybrid cloud and AI-enabled environments. The company’s offerings — reflected in the provided text — include servers and high-performance computing (HPE ProLiant, HPE Cray), enterprise storage (HPE Alletra), networking products and services (HPE Aruba, Juniper partnership), AI platforms and turnkey AI factories, hybrid cloud and as-a-service offerings (GreenLake), security and networking (Zero Trust, SASE), and a broad portfolio of professional, advisory, and support services. HPE positions itself as a partner for large organizations modernizing data centers, deploying AI at scale, and adopting hybrid cloud operations.

📋 Description

• Work closely with Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site teams • Manage and coordinate customer escalations and technical, process, or materials issues encountered by field teams • Provide guidance on process improvements and recommend changes aligned with business tactics and strategy • Understand service contracts and associated terms and conditions • Identify, report on, and close risks to Service Level Agreements or customer satisfaction • Manage core site and business metrics and KPIs to meet business and operational targets • Provide routine status updates to the Services Geo Lead (Director) • Establish and manage customer relationships • Maintain collaborative relationships with sales account teams and stakeholders • Regularly visit field-team sites and customers, approximately 35% travel • Integrate technical knowledge and business understanding to create customer solutions • Directly manage site personnel across multiple field sites, typically 1–6 sites and 10–25 people including site leads • Recruit and support development of direct staff • Coach and lead assigned technical staff • Manage one-on-one feedback, annual performance reviews, payroll, time-off approvals, and promotion nomination packages • Forecast headcount needs for current and 6–12-month outlooks based on site revenue and budget • Onboard new team members on HPE IT, payroll, benefits, leave, and general needs

🎯 Requirements

• Bachelor's degree preferred or equivalent experience • Five to ten years of related experience in customer support in a technical environment • Proven managerial abilities • 3–10 years of small to medium team (3–25 people) team lead experience as HPC Field Team Lead or similar • Experience in a dynamic environment and adaptability to change • Receptiveness to constructive feedback • Ability to build 360-degree relationships and communicate with peers, junior staff, leaders, and customers • Additional training and/or a security clearance depending on customer

🏖️ Benefits

• Comprehensive benefits supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Flexible work and personal needs management • Inclusive workplace • Variable incentives may also be offered • Employee benefits information provided for US employees

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