Customer Success Manager – Voice and Video

Job not on LinkedIn

🔥 1 hour ago

🌏 Anywhere in the World

💵 $40 - $100 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HeyMilo AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

👥 HR Tech

☁️ SaaS

Artificial Intelligence • HR Tech • SaaS

HeyMilo AI is an AI-driven recruiting platform that automates high-volume candidate screening and interviewing for staffing firms, enterprises, franchises, and BPOs. It provides phone-based conversational AI, web-based video interviews, AI resume screening, SMS engagement, form-based eligibility checks, fraud detection, analytics, and deep integrations with ATS/CRM systems, all delivered as a white-label SaaS solution to speed hiring and surface consistent, fair evaluations.

📋 Description

• Participate in paid, recorded conversations with peers • Discuss onboarding, implementation, product adoption, account health, renewals, and expansion • Debate approaches to low adoption, unhappy executive sponsors, missed implementation milestones, and at-risk renewals • Explain and defend account strategies, including underlying assumptions • Challenge another participant’s recommendations and ask clarifying questions • Consider alternative approaches • Discuss customer expectations and product limitations using fictional or anonymized examples • Complete an initial screening before being invited to a paid recorded conversation • Discuss a shared-expertise topic with another customer success professional • Defend a proposed approach and constructively challenge the other participant’s thinking • Contribute conversations that help train and evaluate AI systems

🎯 Requirements

• Professional experience in customer success, implementation, strategic account management, or professional services • Hands-on experience managing business customers through onboarding, adoption, or renewals • Fluent spoken communication in the language of the session • Ability to explain customer and business tradeoffs clearly • Confidence engaging in substantive, unscripted discussions and responding thoughtfully to disagreement • Domain expertise and conversational ability are essential • Quiet environment • Reliable internet • Clear microphone • Webcam • Comfortable appearing on video with face visible and filters and background blur turned off • Availability, time zone, and spoken languages must be provided when applying

🏖️ Benefits

• Paid, recorded conversations • Hourly compensation of $40–$100 • Recording-use and licensing terms shared before accepting an assignment • Flexible expected time commitment communicated before accepting an assignment • Opportunity to contribute recordings licensed to AI developers for training and evaluation