Payer Program Manager

🕒 August 17

🇺🇸 United States – Remote

💵 $81k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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HHAeXchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-09

Healthcare • Consulting • Logistics

HHAeXchange is a comprehensive homecare software solution that connects different stakeholders in the homecare industry, including providers, state Medicaid programs, managed care organizations (MCOs), and caregivers. It offers a platform that ensures efficiency, communication, transparency, and compliance in managing homecare services. With tools for EVV (Electronic Visit Verification), billing, payroll, scheduling, and a caregiver mobile app, HHAeXchange improves care outcomes and operational efficiency. The platform is secure and scalable, integrating various business functions for better visibility and efficiency, and is designed to support value-based care initiatives. HHAeXchange aims to streamline homecare service delivery, reduce errors, and enhance caregiver experiences.

📋 Description

• Own the design and delivery of training and communication plans for assigned state and payer programs • Develop training and adoption plans, including program goals, scope, deliverables, and strategic alignment across the program lifecycle • Manage multiple projects, track progress, identify dependencies, resolve issues, and plan future training and outreach needs • Communicate program updates and manage expectations with senior leadership, team members, and clients • Identify risks, develop mitigation plans, and address issues affecting program success • Collaborate cross-functionally to build consensus and ensure smooth program execution • Design, track, analyze, and optimize adoption scorecards with assigned payers • Learn market nuances, product functionality, workflows, and best practices and convert complex concepts into digestible offerings • Work directly with providers as needed to ensure successful solution adoption • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • 3+ years experience in training program development and management • Ability to lead and influence without authority and build consensus • Strong knowledge of instructional design, virtual classroom facilitation, and training effectiveness and outcomes measurement • Strong communication and presentation skills, including experience training customers on software or technology • Ability to manage multiple priorities, deadlines, and complex workflows • Data analysis and problem-solving abilities • Experience working in a high-growth, B2B SaaS company • Healthcare Tech experience preferred • Ability to simplify complex topics into digestible content • Excellent oral presentation, interpersonal communication, and writing skills • Self-sufficient, self-starter with proven success taking ownership of training projects • Flexibility, transparency, and team-oriented approach in a fast-growing environment • Strong people management skills and cross-functional delivery experience • Strong customer empathy and passion for revenue and growth • Willingness to travel 10–25%, including overnight travel

🏖️ Benefits

• Competitive health plans • Paid time-off • Company paid holidays • 401K retirement program with a Company elected match • Other company sponsored programs