Customer Success Manager

🕒 September 3

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $110k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Highland Electric Fleets

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📦 Logistics

🚗 Transport

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Highland Electric Fleets is a leading provider of electric fleet services in North America. The company focuses on making the transition to electric vehicles easy, reliable, and affordable for school buses and other fleets. They offer a turnkey solution that includes planning, procuring, implementing, and optimizing electric fleets. Highland Electric Fleets is the owner/operator of the largest number of electric school buses under contract in the U. S. and is known for its commercial vehicle-to-grid program. The company has secured significant grants and incentives to support its customers in electrifying their fleets.

📋 Description

• Build and maintain strong, long-lasting customer relationships with transportation directors, maintenance staff, drivers and other essential operations staff • Guide customers through onboarding, provide training and support, project manage internal and external teams, and coordinate with bus dealers and OEMs for a smooth transition to EVSBs • Proactively monitor customer relationships, identify issues, and develop effective resolution strategies • Tailor service offerings to customers’ specific operational needs • Analyze data and performance metrics and provide data-driven recommendations • Liaise between customers and internal teams to resolve issues promptly and ensure customer satisfaction • Collect and relay customer feedback to Technology, Project Development teams, and other stakeholders • Partner with bus dealers, OEMs and customer maintenance teams to ensure operational efficiency and fast issue resolution • Cultivate and maintain post-sale customer relationships to drive satisfaction, retention and loyalty • Advocate for customers throughout the customer journey and collaborate cross-functionally to achieve customer goals

🎯 Requirements

• 2+ years of experience in a customer-facing role, such as Customer Success, Project Management, Partnership Management, or Account Management. • Bachelor’s degree or equivalent experience in a relevant field (business, technology, engineering) • Extreme empathy and ability to take initiative to do the right thing for the customer • Strong project management skills • Ability to travel to customer sites on a monthly basis • Data-driven approach to problem solving • Strong written and verbal communication skills with excellent presentation skills • Experience and knowledge of ticketing systems, workflows, tools and processes for customer service • Confident, high energy, self-motivated and a team player • Experience working with senior and executive-level customer contacts • Ability and desire to work and excel in fast-paced environment with ambiguity and processes that are still being defined • Understanding of web applications and ability to learn new technologies • Experience working in a non-SaaS industry and/or with municipal or government entities is a plus

🏖️ Benefits

• Competitive base salary and performance-based bonus program • A supportive, highly collaborative, team-oriented environment • Ability to work with bright, innovative, and forward-thinking colleagues • Health, Vision, and Dental coverage for employees & their dependents • Generous Paid Time Off • 401(k) program and company match

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