HighlightTA
HR Tech • Recruitment • SaaS
HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.
2 - 10 employees
Founded 2024
👥 HR Tech
🎯 Recruiter
☁️ SaaS
Senior Manager, Customer Success
Job not on LinkedIn
October 4
HighlightTA
HR Tech • Recruitment • SaaS
HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.
2 - 10 employees
Founded 2024
👥 HR Tech
🎯 Recruiter
☁️ SaaS
📋 Description
• Build and lead a high-performing Customer Success team. • Design and implement CS systems: CRM, lifecycle playbooks, governance, automations, and customer health frameworks. • Drive revenue via renewals, upsell, and cross-sell across a strategic customer portfolio. • Deploy AI tools to surface insights, automate processes, and scale CS impact. • Own and analyze churn to drive proactive retention strategies. • Collaborate across Sales, Product, and Marketing to improve handoffs and enhance the customer journey. • Establish scalable communication practices (e.g., onboarding, product updates, campaigns).
🎯 Requirements
• Proven builder of end-to-end CS infrastructure — not just a user of existing systems. • Experienced in high-touch SaaS environments with complex customer needs. • Skilled in CRM implementation, automation strategy, and governance design. • Hands-on with AI tools that support CS automation, insights, and workflows. • Known for designing scalable processes that deepen customer relationships systematically. • Adept at leading global teams and driving results through both strategy and execution.
🏖️ Benefits
• Offers Bonus
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