Senior Renewals Manager

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Highspot

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes.

📋 Description

• Own Commercial Renewals: Lead the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers, driving predictable retention and long-term customer value. • Build Executive Relationships: Develop trusted relationships with executive stakeholders and align commercial conversations to customer business priorities and outcomes. • Drive Growth: Identify and progress expansion opportunities by partnering with Sales and Customer Success teams. • Lead Commercial Negotiations: Own pricing, commercial terms, and contract negotiations to achieve successful renewal outcomes. • Develop Account Strategies: Partner with Sales and Customer Success to create commercial account plans that support renewal success, executive engagement, and future growth. • Manage Commercial Risk: Proactively identify commercial risks, develop mitigation plans, and coordinate cross-functional teams to remove blockers. • Deliver Forecast Excellence: Maintain accurate renewals forecasts and CRM hygiene, providing leadership with clear insight into risks and opportunities. • Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial metrics to prioritize opportunities and improve portfolio performance. • Improve the Business: Contribute to scalable processes, operational excellence, and best practices that enhance the customer experience and drive business growth.

🎯 Requirements

• 5+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, with experience managing Enterprise and Strategic customers. • Demonstrated success owning complex commercial renewals and consistently achieving retention and revenue goals. • Proven ability to build trusted relationships with executive stakeholders and lead commercial conversations with confidence. • Strong commercial acumen with experience negotiating SaaS agreements, pricing, and contract terms. • Analytical mindset with the ability to leverage customer insights, usage data, and business metrics to inform commercial strategy and decision-making. • Experience maintaining accurate forecasts and managing opportunities within Salesforce or a similar CRM platform. • Excellent communication, collaboration, and stakeholder management skills, with a track record of influencing cross-functional teams to deliver customer and business outcomes. • Highly organized with the ability to manage multiple complex opportunities while maintaining operational excellence and attention to detail. • Self-motivated, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer and business outcomes.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, and life benefits • Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting • Flexible PTO • Generous Holiday Schedule + 5 Days for Annual Holiday Week • Quarterly Recharge Fridays (paid days off for mental health recharge) • Flexible work schedules • Access to Coaches and Therapists through Modern Health • 2 Volunteer days per year • Monthly transportation allowance for employees that work in our Vancouver Hub location