Senior Manager, Intelligent Automation – Orchestration

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Vancity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1946

🏦 Banking

👥 B2C

🌍 Social Impact

Banking • B2C • Social Impact

Vancity is a member-owned credit union based in the Vancouver area that provides personal and business banking services including chequing and savings accounts, credit cards, mortgages, loans, investments, and insurance. The institution emphasizes sustainable and socially responsible banking—offering impact-focused investment options, divestment from harmful industries, and allocating a portion of profits to community initiatives such as affordable housing, climate action, reconciliation, and financial inclusion. Vancity also offers digital banking platforms and online services for members and promotes community-focused benefits and member governance.

📋 Description

• Owning the automation product roadmap, aligning priorities to business value, ROI, user impact, and scalability • Ensuring solutions are user ‑ centric across branch, operations, risk, and digital teams • Driving reuse across use cases and business units, reducing bespoke builds • Overseeing design, development, testing, and deployment of reliable, scalable, production ‑ ready automation solutions • Ensuring solutions are integrated into enterprise systems and workflows • Establishing standards for monitoring, observability, incident management, and operational support • Defining and executing enterprise automation strategy aligned to AI CoE priorities, integrating AI/ML and GenAI capabilities into agentic workflows • Bridging Automation, Applied ML, and GenAI pods to deliver end ‑ to ‑ end, production ‑ ready solutions • Providing technical leadership for the Intelligent Automation pod and its talent base • Building reusable automation and orchestration patterns, including workflow automation, system integration, and AI + automation orchestration • Aligning delivery with Azure, Databricks, enterprise architecture, and core systems such as T24 and CRM • Leading vendor and platform oversight across automation and AI platforms, including UiPath, Power Automate, and the Microsoft ecosystem • Ensuring solutions are cost ‑ effective, scalable, and aligned to long ‑ term platform strategy • Evaluating emerging tools and agentic AI capabilities for enterprise fit • Ensuring automation solutions meet organizational policies, regulatory requirements, and security standards • Partnering with Governance teams to embed controls, auditability, and risk management into delivery • Leading and developing automation engineers and developers while fostering innovation, accountability, and high ‑ quality delivery • Acting as a business ‑ facing orchestration leader, partnering with Product, Operations, Risk, and IT to align delivery to outcomes

🎯 Requirements

• 10+ years of experience in automation, enterprise technology, or digital delivery, with strong expertise in RPA and workflow orchestration • Demonstrated experience integrating automation with AI/ML/GenAI solutions and delivering end ‑ to ‑ end production outcomes • Strong product mindset, including roadmap ownership, value ‑ driven prioritization, and user ‑ centric design • Hands ‑ on experience with APIs, enterprise integration, Azure architectures, CI/CD, monitoring, production support, and programming in Python, VB.NET, C#, and SQL • Strong understanding of governance, auditability, compliance, and risk considerations in automated and AI ‑ driven processes • Excellent stakeholder management and communication skills across business and technology • Experience with workflow orchestration, queue management, and scheduling, including tools such as UiPath Orchestrator • Certifications: Certified Professional Specialized AI Professional Certification; Certified Professional Automation Developer

🏖️ Benefits

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers. • Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs. • Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time. • Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness. • Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from. • Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone. • Vancity Talent Programs: Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback.