Support Delivery Manager II

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Owning accounts by developing partnerships with stakeholders, leveraging Akamai Core Compute, Edge Compute, Cloud Security & Delivery solutions • Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs • Leveraging a data driven approach to build Service Improvement Plans (SIPs), focusing on improvement and efficiency • Identifying and escalating risks, driving problem prevention with Support Services, Professional Services, and Products teams • Managing key performance metrics to mitigate risks prior to customer milestones and influencing adoption of best practices • Influencing roadmaps and improvements to advocate business benefits through extensive technical expertise across an expanded product portfolio • Being a subject matter expert and serving as an advocate to deliver, support, and manage Akamai solutions

🎯 Requirements

• 12 years of experience • Bachelor's degree in Computer Science, Engineering or Management Information Systems or its equivalent • experience working in account management or customer success role in a cloud infrastructure, application hosting, networking, security or modern compute environment • knowledge of AI inferencing, generative AI technologies or emerging agentic AI use cases and architectures • experience of analyzing data to inform continuous process improvements • basic understanding of networking, cloud security, WAF and internet protocols such as DNS, HTTP and TCP/IP • proven success building trusted relationships and stakeholders ranging from executive leadership to technical teams • demonstrate strong communication, presentation and consultative problem-solving skills • experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs or modern application platforms is a plus

🏖️ Benefits

• healthcare • 401K savings plan • company holidays • vacation (in the form of PTO) • sick time • family friendly benefits including parental leave • employee assistance program including a focus on mental and financial wellness