Manager, Solutions Engineering

🕒 May 11

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment. • Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements. • Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises. • Be accountable for the exceptional customer experience during the new revenue pilot and closing phases. • Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential. • Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations. • Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements. • Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team.

🎯 Requirements

• Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space. • Proven track record of successfully leading, managing, and developing technical teams. • Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration. • Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement. • A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers. • Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers. • High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering. • Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.

🏖️ Benefits

• Meaningful equity compensation in the form of ISO options • Early exercise and a 10-year post-termination exercise window