Product Manager, AI

🕒 September 4

🇺🇸 United States – Remote

💵 $140k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Drive AI projects and roadmaps across patient and messaging journeys from 0-to-1 concepts to global scale • Define problem statements, success metrics, and guardrails balancing user value, clinical safety, and business impact • Bridge patient and provider experiences across patient interfaces, provider tools, and internal workflows • Partner with Engineering, Data, and Applied AI teams to turn LLMs, agents, retrieval, and personalization systems into user experiences • Design AI systems with safety and trust as first-class considerations • Align with Care Operations, Clinical, and Legal teams on escalation rules, failure modes, and safeguards • Drive experimentation and continuous learning through A/B tests, cohort analysis, and qualitative research • Integrate structured data, guidelines, and retrieval into AI flows and define evaluation standards for hallucination and safety • Work with Operations and Support teams to incorporate edge cases, failure scenarios, and operational load into product and system design • Communicate tradeoffs, risks, and progress across AI initiatives to executive stakeholders

🎯 Requirements

• 3+ years of Consumer Product Management experience • Substantive experience building applied AI/ML-powered or data-intensive products • Track record of shipping high-quality consumer experiences that drive engagement, retention, and measurable business outcomes • Familiarity with LLM-based systems, including prompting, evaluation, retrieval, tools/agents, and reinforcement or feedback loops • Strong product sense for consumer guided experiences such as assistants, flows, onboarding, or habit-forming products • Demonstrated ability to define and iterate on user-level, system-level, and safety/quality metrics • Background in A/B testing, causal inference, or experimentation platforms for consumer-facing products • Ability to own outcomes end-to-end • Excellent cross-functional communication and influence skills • Legally authorized to work in the U.S. without restriction for any employer

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO • Company holidays • Quarterly mental health days • Comprehensive medical, dental & vision benefits • Parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats • Talent-first flexible/remote work approach