Customer Operations Coordinator

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August 19

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Hireframe

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Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• We are seeking a highly organized, detail-oriented Customer Operations Coordinator to support our Account Directors (ADs) in delivering exceptional client experiences. In this internal-facing role, you’ll help power the operational engine behind client success—handling workflows, managing deliverables, and ensuring smooth team execution. • This position is ideal for someone who thrives in fast-paced environments, values structure and clarity, and is eager to contribute to customer growth and retention through behind-the-scenes operational excellence. While not client-facing, your contributions will have a direct impact on our clients' outcomes, enabling ADs to stay focused on strategy and relationship building. • This role will be working from home permanently and during U.S. CST business hours. • Tactical Execution • Compile usage, engagement, and ROI metrics using dashboards and internal platforms • Generate visuals and insights for reporting and meeting prep • Build and maintain internal and client-facing slide decks • Draft and distribute structured agendas • Maintain file hygiene and version control • Manage task status boards (Asana) and update deliverable logs • Workflow QA & Reporting • Audit weekly operational workflows for compliance and timeliness • Identify and surface process gaps or missed steps to ADs or Pod Directors • Summarize weekly QA outcomes and recommend adjustments • Light Strategic Insight Support • Track themes across tickets, usage, and internal feedback • Maintain a "value signals" tracker to highlight wins or ROI patterns • Flag product or usage anomalies for AD review during renewal planning

🎯 Requirements

• 2–5 years of experience in customer operations, administrative support, project coordination, or client services • Experience in a SaaS, tech-enabled services, or any fast-paced, process-driven environment is preferred. • Familiarity with customer success teams or agency-style client operations is a plus • Proficiency with PowerPoint / Google Slides — strong formatting and visual clarity • Comfortable working with Excel (basic pivot tables, vlookups, formatting charts) • Skilled in using task/project management tools: Asana, Trello, Monday.com, etc. • Familiar with at least one BI or reporting tool: PowerBI, Looker, Tableau, SuperBlocks • Experience with CRM systems like Salesforce, and client ticketing tools like Zendesk • Strong written communication for producing agendas, documentation, and clear updates

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth