Call Center Technician

Job not on LinkedIn

November 20

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $25 - $30 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

🦅 H1B Visa Sponsor

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Holman

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Holman offers a unique set of complementary services that address your changing needs. From fleet management, upfitting, vehicle accessories, vehicle sales, insurance, investing in the future of mobility, or all the above, we listen, we think, and we create solutions just for you.

5001 - 10000 employees

📋 Description

• Assist drivers with emergency roadside assistance. • Assists drivers in locating suitable repair locations. • Provides accurate documentation on all maintenance and repair events. • Verifies that all repair and maintenance work is necessary and done at a fair price. • Reviews and authorizes all repairs for fleet vehicles as necessary. • Documents all instances where a cost savings is realized. • Ensures appropriate preventative maintenance schedule is followed. • Maintains all monthly metrics at or above the established goal. • Offers assistance willingly and makes a positive contribution to morale. • Shows sensitivity to and consideration for other’s feelings. • Punctual, regular and consistent attendance. • Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively. • Can be counted on to carry out assignments carefully and with appropriate follow-up. • Overcomes obstacles to meet goals. • Accepts personal accountability for his/her actions. • Keeps manager and/or coworkers informed of work progress and other necessary information. • Maintains a positive relationship with management and other workers, listens effectively. • Must be able to complete transactions with accuracy while providing a high level of quality service • Perform all other duties and special projects as assigned.

🎯 Requirements

• High School Diploma or Equivalent • Vocational or Technical education recommended • Basic Knowledge of Microsoft Office • Typing – 20-25 WPM • 15+ years of experience in automotive or truck repair • ASE Certified in 8 car or 6 truck repair categories

🏖️ Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement