Inside Sales Support Representative

🕒 5 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Support growth of managed account portfolios with Outside Sales Representatives • Provide consultative support and maintain strong account relationships • Provide personalized service and solutions through timely and complete quotes and sales orders • Resolve issues and provide post-sale follow-up throughout the project cycle • Drive repeat business through customer service, accurate quoting, sourcing, and overall project ownership • Support Outside Sales partners in growing accounts through internal and external relationships • Provide post-order follow-up and reconcile issues or errors • Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution for high-volume projects • Own projects end to end, keeping managed account customers central to the process • Assist customers through issue resolution, after-sale follow-up, invoice transmittal, and quote requests • Report to Supervisor

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Working knowledge of Microsoft Office Suite • Working knowledge of presentation software (e.g., Microsoft PowerPoint) • Demonstrated ability to collaborate and work effectively with cross-functional teams • Demonstrated project management skills • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Excellent written and verbal communication skills • Previous customer service or retail sales experience; home improvement trades specific • Knowledge of local building codes; Home Improvement specific • Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external • In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System • High school diploma and/or GED • Minimum 1 year of work experience • Typically requires overnight travel 5% to 20% of the time