Senior Customer Service Representative

🕒 6 days ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Provide quality professional customer service meeting or exceeding Company standards • Utilize THD At Home Services systems and processes to coordinate role-related functions • Create, maintain, and improve customer relationships during customer transactions • Take inbound calls and place outbound calls to customers • Handle complex inquiries and duties, including escalated inquiries via phone, email, or text • Monitor email boxes and respond to inquiries • Assist in resolving customer issues by providing solutions or directing customers to appropriate personnel • Partner with field personnel, vendors, and customers in managing a book of business • Liaise between the field, vendors, and customers to bring jobs to completion • Provide communication and feedback to third-party entities • Report to the Contact Center Supervisor; manage no direct reports • No travel required

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Working knowledge of Microsoft Office Suite • Demonstrated ability to collaborate and work effectively with cross-functional teams • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Excellent written and verbal communication skills • Minimum 1 year of work experience • No previous leadership experience required • High school diploma and/or GED • No certifications required