Service Coordinator

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Homewood Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🧘 Wellness

B2B • Wellness

<Homewood Health> is a Canadian provider of mental health and addiction services offering therapy, counselling, inpatient treatment, and workplace mental health solutions. With a 140-year history, it operates accredited treatment centres and virtual Therapy@Home programs, and delivers employee assistance programs (EFAP) and organizational support to improve resilience, reduce disability risk, and support recovery. Homewood focuses on evidence-based, personalized care for individuals, families, and employers across Canada.

📋 Description

• Review referral requests to ensure they meet established criteria • Ensure data is collected and input as required • Attend meetings with referral sources as required • Document and escalate service issues • Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines • Provide support to our clinician network to ensure they are managing expectations • Add to a positive work culture by identifying efficiencies and solutions to issues • Liaise with clients/patients, third parties (including insurers), employers, and various health care professionals • Act as the first point of contact for service providers and corporate customers • Help manage and track complex cases • Maintain database(s) and client/case files with high accuracy and confidentiality.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience and training • Case Coordination and/or Case Management experience is a major asset • Expertise in Disability Treatment and Management principles, practices, and processes • Proficiency with Microsoft Word, Excel, and PowerPoint • Excellent verbal and written English communication skills • Strong administrative and customer service skills • Effective self-directed work style with minimal supervision • Effective interpersonal skills; ability to communicate with various stakeholders • Ability to efficiently manage multiple demands under time constraints and deadlines • Adaptable to changing priorities and contribute to a positive work environment.

🏖️ Benefits

• Homewood Health promotes a fair and competitive compensation model. • Equal opportunity employer committed to diversity, equity, and inclusion.