Senior Manager, Patient Experience

🕒 October 8

🇺🇸 United States – Remote

💵 $115.8k - $137.8k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Honest Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🤝 B2B

💼 Consulting

Healthcare • B2B • Consulting

Honest Health is a physician-led company that partners with health systems, physician organizations, and payers to enable primary care transformation and the transition to value-based care. It focuses on helping partners build sustainable shared financial risk models (e. g. , ACO REACH, MSSP), improve care coordination for Medicare and senior populations, integrate clinical capabilities and documentation integrity into PCP-led care teams, and strengthen financial performance through risk solutions and revenue strategies. Honest Health offers partnership programs, clinical support roles (care coordinators, dietitians, behavioral health specialists, pharmacists, etc. ), and tools such as an estimator to model savings from value-based care.

📋 Description

• Support and advance Honest Health's patient experience measurement strategy through administration, analysis, and reporting of CAHPS and patient feedback surveys • Serve as the primary operational owner and subject matter expert for CAHPS administration activities across Medicare Advantage, ACO REACH/LEAD, MSSP, and other applicable programs • Lead survey administration, measurement, and performance monitoring activities for specified partners • Manage CAHPS and patient experience survey operations, including vendor coordination, project timelines, survey implementation, and annual administration requirements • Develop and maintain recurring reports, dashboards, scorecards, presentations, and executive reporting packages • Analyze CAHPS and patient feedback data to identify trends, opportunities, risks, and actionable insights • Own patient experience reporting and analytics, ensuring data accuracy, consistency, and timely delivery • Support development of patient experience improvement resources, toolkits, and best practices • Collaborate across Quality, Market Operations, Analytics, and patient-facing teams to monitor performance, evaluate initiatives, and measure outcomes • Communicate performance and insights to external partners and executive leadership • Report to the Director, Patient Experience • Perform other related responsibilities as assigned

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Public Health, Business, Analytics, or a related field • 5+ years of experience in patient experience, healthcare quality, healthcare analytics, survey administration, or performance improvement • Experience working with CAHPS, Medicare Advantage, ACO REACH, MSSP, MIPS, or other value-based care programs • Strong analytical, project management, and organizational skills • Advanced proficiency in Excel and PowerPoint, including development of executive-level presentations and reporting materials • Strong presentation skills and experience delivering data insights to external audiences, highly preferred • Experience translating complex data into actionable insights and recommendations • Strong written and verbal communication skills • Experience working with survey vendors, patient feedback platforms, or healthcare performance reporting preferred • Occasional travel may be required

🏖️ Benefits

• Short-term incentives • Comprehensive benefits package • Reasonable accommodations for applicants with disabilities