Customer Care Specialist – Inbound Phone Support

Job not on LinkedIn

🕒 September 10

🇺🇸 United States – Remote

💵 $14 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HONK Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚘 Automotive

📦 Logistics

🛡️ Insurance

Automotive • Logistics • Insurance

HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics.

📋 Description

• Interact directly with customers via phone • Explain the company's value proposition, operational processes, and growth potential appropriately and articulately • Utilize proprietary technology to connect members with the nationwide partner network • Answer calls to assist customers with order fulfillment and service execution • Analyze and interpret customer needs while building rapport and providing immediate, tailored solutions • Maintain high customer satisfaction by exceeding member expectations and ensuring services are rendered within designated time frames • Solve customer issues through exceptional customer service • Work in a 24x7 Call Center Operations environment across multiple full-time shifts

🎯 Requirements

• Experience in a customer-facing environment resolving issues over the phone • Ability to quickly, calmly, and professionally engage customers, understand questions/issues, and deliver solutions exceeding expectations • Ability to professionally handle extremely high-volume phone calls from customers and partners while maintaining composure under pressure • Demonstrated problem-solving aptitude and ability to determine customer solutions using a consultative sales approach • Fluency in English; Spanish is a plus • Must provide a secluded, uninterrupted workspace where information remains confidential and work can be done without environmental distractions • Must have an internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload • Work-from-home experience and equipment supporting a work-from-home environment preferred

🏖️ Benefits

• Full-time virtual/work-from-home career • Remote-first work environment • Flexible collaboration and work-from-home arrangement • Proven performers are recognized and rewarded