Director, Risk & Compliance Operations

🕒 July 11

🇺🇸 United States – Remote

💵 $176.4k - $196k / year

⏰ Full Time

🔴 Lead

🚔 Compliance

👻 Ghost score 37%

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Logo of Honor

Honor

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Set the strategic direction for the Compliance Operations function • Define how Honor manages compliance across employment law and home care licensing • Continuously assess compliance risk and opportunities to simplify, streamline, or eliminate operational friction • Own day-to-day compliance execution across all markets • Resolve complex compliance issues and build durable systems and protocols • Partner with Product and Engineering to build tech-first, automated compliance solutions • Build business cases for technical investment, define requirements, and drive implementation • Lead state licensing audits and audit-readiness programs end to end • Identify gaps, develop remediation plans, and drive closure across internal and field partner teams • Ensure operational readiness for new markets and service offerings • Translate regulatory changes into actionable operational requirements and executable protocols • Build and develop a high-performing team of 5–10 compliance and operations professionals • Set expectations, develop team members, and create a culture of accountability and continuous improvement • Develop and own compliance metrics and dashboards for senior leadership visibility into risk, operational readiness, and efficiency

🎯 Requirements

• 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company • Demonstrated experience working at the intersection of technology and operations • Experience partnering with Product and Engineering teams to define requirements and deliver solutions • Track record of developing functional areas for scale • Exceptional analytical skills with large, complex, or imperfect data sets • Proficiency with data visualization tools • Experience developing operational KPIs • Strong cross-functional leadership and stakeholder management skills • Demonstrated people management experience • Experience developing high-performing teams and managing through ambiguity and change • Excellent written and verbal communication skills • Ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership • Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments

🏖️ Benefits

• Equity • 401K with up to a 4% match • Medical, dental and vision coverage including zero cost plans for employees • Short Term Disability • Long Term Disability • Employer-paid Life Insurance • Voluntary additional Life Insurance option • Generous time off program • Mental health benefits • Wellness program • Discount program • Remote-first work arrangement

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