Home Care Consultant

🕒 October 22

🇺🇸 United States – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Guide families and clients through initial conversations about in-home, non-medical care • Connect with potential clients primarily by phone, and sometimes through email, chat, and text • Manage inbound and outbound calls, typically 80–95 per day • Listen to client needs and match them to appropriate care solutions • Communicate services, ask for commitment, and schedule follow-up consultations • Meet or exceed sales metrics, including call volume, conversion rates, and quality standards • Use CRM tools such as Salesforce to track activity and follow up consistently • Report to the Sales Manager

🎯 Requirements

• 3+ years of phone-based sales or customer service experience (inbound and outbound) • Bachelor’s degree or equivalent professional experience required • Experience in a high-volume call center environment • Ability to work in a metrics-driven environment and meet goals • Empathetic communication and confident sales execution • Experience working remotely, managing time effectively, and staying connected to a virtual team • Evening and weekend availability required • Availability to work every fourth weekend (Saturday and Sunday) • Mandatory attendance during the initial three-week virtual training period, Monday through Friday, 8:00 am–5:00 pm Central Time • Active on-camera participation during training • Experience in home care, healthcare, or senior services is a strong plus

🏖️ Benefits

• Tiered monthly bonus structure based on achievement of monthly sales targets, starting at a $300 monthly bonus payout at 100% of target, with additional bonus pay for overachievement • Equity • 401K with up to a 4% match • Medical, dental and vision coverage, including a zero cost plan for employees • Employer-paid Short Term Disability • Employer-paid Long Term Disability • Employer-paid Life Insurance • Voluntary additional Life Insurance option • Generous time off program • Employee Assistance Program

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