Senior Customer Marketing Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $145k - $185k / year

⏰ Full Time

🟠 Senior

🎡 Marketing

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Own programs engaging the customer journey across onboarding, activation, adoption, engagement, retention, renewal support, and expansion • Define customer segments, lifecycle stages, journey maps, messaging, and campaign playbooks • Partner with customer enablement to market customer education, product engagement, onboarding, and lifecycle programs • Develop proactive retention and re-engagement programs for at-risk or under-engaged accounts using customer health, product usage, support, engagement, and renewal signals • Create signal-based upsell and cross-sell campaigns and route qualified opportunities to CSMs and account executives • Equip Sales and Customer Success with customer-centric messaging, adoption toolkits, executive business review materials, ROI content, playbooks, trigger definitions, and follow-up paths • Partner with Product Marketing and Product to translate customer feedback into product communications, release messaging, educational content, and lifecycle campaigns • Improve segmentation, data quality, trigger detection, nurture, automation, attribution, and reporting with Marketing Operations, Revenue Operations, and Customer Success Operations • Build annual and quarterly customer marketing plans, manage budgets and resources, and lead cross-functional execution • Establish dashboards and operating rhythms connecting lifecycle engagement to adoption, retention, renewal health, expansion pipeline, and influenced revenue • Lead test-and-learn programs by defining metrics, analyzing performance, optimizing campaigns, and iterating strategy and execution • Present performance, insights, risks, and recommendations to marketing and cross-functional leadership

🎯 Requirements

• 7 or more years of marketing experience, including 3 or more years in customer marketing, lifecycle marketing, customer success enablement, product marketing, or a related discipline • Experience building customer journeys and lifecycle programs across onboarding, activation, adoption, retention, renewal, and expansion • Track record of creating programs that improve product adoption, customer engagement, renewal outcomes, or expansion pipeline • Experience developing trigger-based or signal-based campaigns tied to customer health, product usage, account activity, or renewal timing • Experience partnering with Sales, Customer Success, Product Marketing, Product, Revenue Operations, and Marketing Operations • Strong understanding of B2B SaaS or cybersecurity buying cycles, customer stakeholders, and complex account environments • Strong analytical and operational skills, including connecting campaign performance and customer behavior to business outcomes • Excellent project management skills and ability to manage multiple priorities in a fast-moving environment • Experience managing budgets, agencies, contractors, or cross-functional workstreams • Legally authorized to work in the United States • No current or future employment visa sponsorship requirement

🏖️ Benefits

• Equity package in the form of stock options for all full-time roles • Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Career development opportunities • Inclusive culture • Collaborative environment encouraging creativity and out-of-the-box thinking • Remote and hybrid work models depending on role and location