Senior Technical Program Manager, Engineering Operations

October 22

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Horizon3.ai

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Horizon3.ai's mission is to help you find and fix attack vectors before attackers can exploit them. NodeZero, our autonomous penetration testing solution, enables organizations to continuously assess the security posture of their enterprise, including external, identity, on-prem, IoT, and cloud attack surfaces.

51 - 200 employees

Founded 2019

📋 Description

• You'll own the operational backbone of our engineering support systems with clear accountability and continuous improvement: • Design and operate the on-call framework: Establish and maintain staffing models, escalation procedures, and notification systems to ensure continuous engineering coverage for critical product issues • Manage daily operations: Oversee on-call handovers, lead daily standups with assigned personnel, update customer-facing status pages where relevant, facilitate weekly handoff meetings, and ensure smooth transitions between rotations • Central dispatch function: Act as the coordination hub for support requests and incident response, providing oversight and task prioritization for on-call engineers while adjusting work priorities based on SLA constraints • Ensure equitable workload distribution: Monitor that low-priority tickets receive attention even when high-severity issues dominate, preventing backlog accumulation • Serve as Incident Commander for incidents during North American business hours: Alert and direct on-call staff during active incidents, coordinate real-time response efforts and ensure appropriate resources are engaged, update customer-facing status pages throughout incidents, notify key business stakeholders of incident status and resolution progress • Drive postmortem excellence: Lead postmortem meetings, lead the development of RCA (Root Cause Analysis) documentation, and track and drive completion of follow-up action items to prevent recurring issues • Partner with leaders and contributors across engineering and support organizations to ensure timely resolution of product issues with significant customer and partner impact • Lead monthly review meetings with key stakeholders to assess program health, review metrics, and identify improvement opportunities.

🎯 Requirements

• 5+ years of program or project management experience, with at least 3 years in a technical environment (software development, SaaS, or cybersecurity preferred) • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience) • Strong facilitation skills for leading incident response as Incident Commander, postmortems, and cross-functional coordination meetings • Excellent organizational skills with meticulous attention to follow-through on action items and commitments • Experience building dashboards and tracking systems for engineering or operations metrics (familiarity with tools like Jira, Datadog, PagerDuty, or similar) • Exceptional communication skills across all levels, especially when working with technical stakeholders and translating between technical and business contexts • Ability to troubleshoot complex technical issues and make sound decisions under pressure during active incidents • Experience operating independently in rapid-growth environments with evolving priorities.

🏖️ Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Remote Work: We are a 100% remote company. Enjoy the convenience and work-life balance that comes with remote work. • Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.