Web Hosting Support, English, French

Job not on LinkedIn

🔥 16 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HostPapa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

SaaS • Web 3 • eCommerce

HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Provide technical support via phone, email/tickets, and chat • Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance • Troubleshoot and resolve advanced website and email issues • Install, configure, maintain, and fix errors for content management systems like WordPress • Explain DNS settings and web design tools in a way customers can understand • Address and escalate pre-sales, sales, and billing inquiries as needed • Schedule and conduct callbacks to ensure a smooth support experience • Deliver an outstanding customer experience and help maintain high satisfaction levels • Support other tasks or projects as assigned to meet team and business needs

🎯 Requirements

• Experience in a technical support or helpdesk role • Strong troubleshooting skills, especially for websites and email systems • Solid communication skills in English and French (written and verbal) • Experience with web hosting platforms is a strong plus • A customer service background or a related tech role is an asset

🏖️ Benefits

• Work from anywhere - this is a remote opportunity • A competitive salary that values you and your unique skill sets • Career advancement & professional development opportunities to help you reach your full potential • Flexible work arrangements to support work/life balance