Engagement Director

🔥 2 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HSO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

📋 Description

• Serve as the executive leader for a portfolio of 3–5 strategic client accounts representing more than $10 million in total revenue • Ensure alignment between client objectives and HSO’s business goals • Own client satisfaction, retention, and reference ability across assigned accounts • Serve as the executive escalation point for critical client concerns and complex issues • Build and strengthen relationships with client executives, sponsors, and key stakeholders • Lead account planning and growth strategies to expand revenue through additional services, solutions, and geographic opportunities • Partner with Sales, Delivery, Practice Leaders, and Solution Leads to pursue and close account expansion opportunities • Drive financial performance by maintaining or exceeding profitability targets, utilization goals, and commercial objectives • Manage change orders and minimize non-billable leakage to less than 2.5% • Identify opportunities for broader adoption of Microsoft solutions and services • Oversee portfolio delivery performance, quality, staffing, resource allocation, and risk management • Coach Engagement Managers on client communications, issue resolution, and mitigation strategies • Ensure consistent application of HSO delivery methodology, governance processes, and best practices • Provide executive account health reporting and quarterly business reviews • Contribute insights and recommendations to improve engagement performance and delivery excellence

🎯 Requirements

• Significant experience leading strategic client relationships, large-scale account portfolios, or enterprise programs within a consulting, professional services, or technology services environment • Demonstrated success managing complex client engagements involving multiple service lines, stakeholders, and delivery teams • Proven experience developing and executing account growth strategies that drive revenue expansion and improve client outcomes • Strong financial acumen with experience managing account profitability, utilization, margins, and commercial performance • Experience overseeing delivery governance, engagement performance, resource allocation, and risk management across large programs • A track record of building executive-level client relationships and serving as a trusted advisor to senior stakeholders • Experience partnering with Sales, Solution, and Delivery leaders to identify and close new business opportunities within existing accounts • Strong communication, presentation, and executive reporting skills, including experience leading quarterly business reviews and account health discussions • Experience working within Microsoft-focused consulting, cloud, business applications, data, AI, or digital transformation environments is highly desirable

🏖️ Benefits

• Competitive pay with a performance-based bonus • Unlimited paid time off • Flexible and affordable benefits program • Medical coverage • Dental coverage • Vision coverage • Flexible spending accounts • Health reimbursement account • 401(k) plan with a company match • Working alongside enthusiastic and energetic teammates in a dynamic and thriving environment

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