Lead Technical Program Manager, Business Continuity – Disaster Recovery

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2 days ago

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Develop and own HubSpot’s BCDR strategy and supporting documentation across both product and corporate environments. • Conduct Business Impact Analyses (BIAs) to identify critical systems, processes, and dependencies, establishing clear recovery objectives (RTO/RPO). • Perform a Crown Jewels assessment to identify and prioritize critical tools and systems requiring the strongest recovery controls. • Facilitate alignment across Product, Company, and Flywheel stakeholders, ensuring all critical business operations are represented in continuity and recovery plans. • Build and maintain BCDR playbooks that clearly define stakeholder roles, responsibilities, escalation paths, and recovery procedures. • Lead structured, repeatable disaster recovery tests for internal systems and customer-facing products, including retrospectives and improvement plans. • Develop and deliver BCDR training and awareness programs, ensuring employees understand their responsibilities during disruptions. • Partner with the Incident Response team to identify resilience issues uncovered during incidents, track them to closure, and drive remediation to prevent recurrence. • Define foundational program metrics to measure resilience readiness, stakeholder engagement, and policy compliance. • Evolve program maturity metrics to provide insight into enterprise resilience risks and recovery capabilities. • Integrate BCDR with Enterprise Risk Management (ERM) and Third-Party Risk programs to ensure alignment with top enterprise risks. • Drive continuous improvement, ensuring lessons learned from incidents and exercises inform program evolution.

🎯 Requirements

• Proven experience leading technical or operational resilience programs within a SaaS, cloud, or large distributed environment. • Strong program and project management experience, with the ability to coordinate complex, multi-stakeholder initiatives. • Familiarity with frameworks and standards such as ISO 27001, NIST, COBIT, or similar. • A demonstrated ability to build programs from the ground up defining scope, milestones, and success metrics. • Excellent communication and collaboration skills, with the ability to influence across technical and non-technical teams. • Experience reporting to executive leadership on program progress, key risks, and readiness metrics, distilling complex topics into clear, data-driven insights. • A track record of turning high-level risk concerns into actionable, measurable outcomes. • Experience managing or facilitating BCDR testing, incident response coordination, or continuity planning at scale. • Familiarity with SaaS architecture, cloud infrastructure (AWS/GCP), and operational dependencies.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options