Senior Data Analyst, CS Commercial Operations

🕒 Yesterday

🇺🇸 United States – Remote

💵 $118.5k - $189.6k / year

⏰ Full Time

🟠 Senior

📉 Data Analyst

🦅 H1B Visa Sponsor

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Logo of HubSpot

HubSpot

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Deliver comprehensive data-driven solutions addressing critical business challenges and improving operational efficiency and strategic outcomes • Work directly with global HubSpot leaders to understand business performance and drive growth and productivity through data-driven decisions • Develop go-to-market and operational strategies, including business/pricing model transformation and retention-driving plays • Support the annual Customer Success revenue plan • Architect scalable, reproducible data assets serving as the organization’s single source of truth • Drive the use and application of analysis and demonstrate possibilities through analytical work • Partner with stakeholders to translate data and business needs into specific analyses with actionable insights • Conduct quantitative analysis of user behavior to identify customer experience issues and opportunities • Collaborate across teams and business functions, combining strategic research with quantitative insights • Communicate insights and action plans to stakeholders from a data-driven perspective • Own scalable assets that improve efficiency and data consistency in an enterprise-scale data environment • Inform near-term operational decisions and product roadmaps using reproducible, high-integrity analysis

🎯 Requirements

• Academic or professional experience with a heavy quantitative, analytical focus • Track record as a go-to expert for the business, driving data-driven decision-making and shaping strategic decisions • Excellent communication skills and confidence building relationships with and presenting strategies and outcomes to C-suite executives • Passion for fostering a high-performing culture, participating in the analyst community, and coaching and mentoring junior analysts • Experience working with large datasets, including data mining, manipulation, and exploration in a fast-paced environment • Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor • Ability to write performant, complex SQL queries • Ability to perform analysis in code-based or notebook environments • Experience building commercial models such as ROI and LTV • Experience forecasting trends to inform near-term operational decisions

🏖️ Benefits

• Base salary and annual bonus targets under HubSpot’s bonus plan for eligible roles • On-target commission for employees in eligible roles • Equity plan eligibility to receive restricted stock units (RSUs) for eligible roles • Overtime pay for eligible roles • Benefits and perks to help employees grow better • Flexible work arrangements supporting Remote or Office employees • Accommodation and alternative arrangements for travel limitations or other reasons • Disability accommodations or assistance during the hiring process

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