Telecom Analyst

Job not on LinkedIn

🕒 5 days ago

🏈 Alabama, Florida, +6 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Hudson Automotive Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1948

🚘 Automotive

🛒 Retail

Automotive • Retail

Hudson Automotive Group is a multi-dealership automotive retailer that sells a wide variety of quality new and used vehicles and provides award-winning service. The company emphasizes customer satisfaction, community involvement, and employee-focused culture ("People are the key to our success"). Its dealerships have received manufacturer awards such as the Toyota President’s Award, Nissan Global Award, Ford’s President’s Award and Honda's President’s Award for excellence in customer service and operations.

📋 Description

• Oversee and optimize the organization’s telecommunication systems, including traditional and AI-based platforms. • Ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform. • Optimize ISP performance. • Support general telephony requests.

🎯 Requirements

• Track record of leading and coordinating phone system upgrades and migrations to a unified, consolidated platform. • Proven experience overseeing configuration, routing, and provisioning of telephony systems including faxing and paging technologies. • Must be self-motivated, extremely organized, task and detail-oriented • Excellent communication, troubleshooting, and vendor management skills. • Must be flexible in a fast-paced, ever-changing environment. • Bachelor’s degree in information technology, Telecommunications, or related field (or equivalent experience). • 3+ years of experience managing telecommunication systems, VoIP platforms, or related technologies. • Strong understanding of networking fundamentals, ISP performance metrics, and telecom infrastructure. • Proficiency in call analytics tools and reporting systems. • Experience with AI-based call management or IVR systems preferred. • Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice. • Knowledge of SIP, PBX, VoIP, and cloud telephony systems. • Experience with automation or AI platforms for customer interaction.

🏖️ Benefits

• Fully Remote position (MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY) • Medical, Dental, Vision, and Life Insurance • 401k • Paid Vacation/Holidays • Continuous Professional Development through Hudson Academy • Employee discounts on products & services