Services Support Specialist

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Human Signal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Human Signal is a company that specializes in providing a data labeling platform known as Label Studio Enterprise. This platform is designed for automating and refining the data labeling process, integrating capabilities such as natural language processing (NLP) autolabeling, security, quality control, and compliance features. Human Signal focuses on preparing training data, fine-tuning large language models, and evaluating model performance for data science and machine learning teams. They offer a robust API and customizable workflows to optimize the entire AI development lifecycle across various use cases, including legal, medical, and retail sectors. The platform emphasizes secure data handling, being SOC2 certified and HIPAA compliant, ensuring data privacy and integrity.

📋 Description

• Own and resolve inbound contractor tickets in Zendesk, including payment/payout issues, identity and KYC verification, account access, and onboarding or assessment blockers. • Serve as a contractor's single point of contact, coordinating across teams. • Escalate issues to Payments/Finance, Verification/Trust, Project Operations, Support Engineering/Engineering, or Safety/Security. • Monitor and handle annotator requests within Discord. • Apply P0-P3 severity classification and follow the corresponding response process. • Identify repetitive, low-complexity ticket types for self-service or automation. • Participate in quarterly reviews of ticket volume and schedule coverage. • Acknowledge P0 pages within approximately 15 minutes and follow on-call escalation procedures.

🎯 Requirements

• Experience in a support or operations role, ideally supporting a global or contractor/gig workforce. • Comfort working across payment, identity/verification, and account-access issues, with the judgment to know when to resolve directly versus escalate. • Clear, professional written communication suited to a global contractor population. • Willingness to participate in the rotating P0 on-call schedule. • Working proficiency with Zendesk (or a comparable ticketing platform) and Discord. • Ability to work independently during off-hours coverage while following documented escalation paths.

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