Triage Nurse – Contact Center

3 days ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $30 - $35 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

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Hummingbird Healthcare

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Healthcare Insurance • SaaS • Enterprise

Hummingbird Healthcare is a company focused on transforming patient access and experience in healthcare systems. By leveraging technology and optimizing processes, Hummingbird helps healthcare providers enhance patient care through standardized, centralized, and anticipatory service models. They offer services including Patient Access as a Service and Epic as a Service, aiming to remove friction in healthcare access and provide personalized experiences for patients and providers. Founded with the belief that healthcare systems should be unburdened, Hummingbird strives to align and manage technology, people, and processes to enable exceptional patient care. With a senior leadership team knowledgeable in operations, patient access, and technology, Hummingbird Healthcare is dedicated to making a significant impact in the healthcare industry.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide telephone triage with Epic’s Nurse Triage module, asking focused questions to assess symptoms, rule out red flags, and recommend the right level of care. • Verify and update patient information, protect privacy under HIPAA, and coordinate with clinic teams. • Document calls in real time in the EHR while using Epic and contact center tools. • Handle emotionally charged situations with empathy and professionalism. • Take part in ongoing training and continuous improvement, sharing trends and feedback to strengthen workflows, quality, and team culture.

🎯 Requirements

• Current, unrestricted RN license in North Carolina; willingness to obtain additional licensure if needed. • 1+ years outpatient telephone triage experience or 3+ years clinical nursing experience (ideally primary care, emergency, home health, or med-surg). • Strong clinical assessment skills and sound judgment, with the ability to follow standardized guidelines and know when to pause and escalate. • Excellent communication skills — you translate complex medical information into clear, patient-friendly language. • Comfort in a remote contact center setting with back-to-back calls, defined performance metrics, and real-time use of multiple systems (EHR and contact center tools). • A strong commitment to patient privacy and strict adherence to HIPAA and all relevant policies.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • Paid, structured onboarding