Technical Account Manager II

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Huntress

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.

📋 Description

• Serve as the primary technical liaison post-sales • Provide high-quality post-sales technical support with a consultative approach • Help customers and partners maximize value from the Huntress Platform • Troubleshoot product break-fix issues • Coordinate with internal Huntress teams to deliver solutions that drive long-term partner/customer relationships • Escalate and resolve complex technical issues with product and engineering • Monitor support interactions, advocate internally for customers, respond to escalations, and proactively escalate as needed • Ensure partners/customers effectively use Huntress products to achieve business objectives • Provide post-sales training and identify additional product and expansion opportunities through technically led QBRs • Lead product-usage and best-practice training sessions at events • Relay partner/customer feedback to Product Management for product improvements • Guide customers through onboarding, adoption, and accelerated time to value • Educate customers on improving their security posture with Huntress • Identify up-sell and cross-sell opportunities during technical account reviews

🎯 Requirements

• 4+ years of experience working in Technical Account Management, pre-sales, or similar work • Experience in the cybersecurity industry and familiarity with cybersecurity frameworks • Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives • Effective time management and organizational skills • Strong self-starter with the ability to work independently • Ability to spot opportunities for improvement in a fast-moving environment • Comfortable traveling 33% of the time and meeting face-to-face with customers • Comfortable presenting in front of groups

🏖️ Benefits

• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth • Equity

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