Support Engineer (Voice Technology)

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July 30

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Hustler Marketing

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eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• Company Introduction: At SecureCo, we’re at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. • What sets us apart is our deep technical expertise and commitment to excellence in voice technology. • As our Support Engineer (Voice Technology), you’ll be the technical expert our enterprise partners and vendors rely on when they need Level 2 & 3 support. • You’ll handle complex technical troubleshooting, perform configurations and implementations, and ensure our customers receive world-class technical support. • The Support Engineer will play an important role in maintaining customer satisfaction through efficient problem resolution, proactive technical guidance, and autonomous problem-solving. • You’ll need strong technical skills in VoIP/SIP telephony, excellent problem-solving abilities, and the confidence to work autonomously. • This position is perfect for someone with proven B2B enterprise support experience, deep knowledge of voice technology infrastructure, exceptional business-level English communication skills. • The primary mission of our Support Engineer is to provide high-quality Level 2 & 3 technical support that ensures our enterprise partners and customers’ voice technology solutions operate seamlessly and reliably. • The responsibilities of our Support Engineer include performing Level 2 & 3 technical troubleshooting, providing efficient customer support, and executing configuration and implementation of customer solutions. • Overall, the Support Engineer will play an important role in driving customer success and maintaining SecureCo’s reputation for technical excellence.

🎯 Requirements

• Minimum 4 years of experience in B2B enterprise level support with VoIP technologies • Proven experience supporting complex B2B infrastructure, network, and/or voice solutions with high availability requirements • Strong hands-on technical skills for analyzing and resolving complex problems • Working experience with VoIP/SIP Telephony (Oracle SBC knowledge highly desirable) • Deep understanding of SIP Protocol and VoIP/SIP Architecture and Design • Bachelor’s degree or equivalent tertiary qualification • Exceptional business-level English communication skills • Self-starter with proven ability to work autonomously with minimal team overlap • Team player motivated by achieving clearly stated stretch goals • Excellent time management and organizational skills • Diplomatic and persuasive communication style • Ability to quickly research new products and technologies • Mid to Senior level experience and expertise

🏖️ Benefits

• Competitive annual salary with potential for additional benefits • Full employee status with comprehensive payroll management and employment benefits • Flexible work environment with remote work opportunities • European office hours (8 to 10 AM start time) • Professional development and continuous learning opportunities • Working with cutting-edge voice technology solutions • Autonomous work environment with minimal team overlap • Direct impact on customer success and business growth • Opportunity to work with enterprise-level clients and complex technical challenges • Career advancement opportunities within a growing technology company • The chance to be part of a team that’s shaping the future of enterprise communications