Customer Solutions Architect

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November 10

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Hypori

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Security • Telecommunications • Government

Hypori is a company specializing in secure virtual access to enterprise applications and data from mobile devices, emphasizing personal privacy and compliance with industry standards. It offers a virtual workspace that allows employees to access enterprise apps securely without storing or processing data on personal devices. Hypori is trusted by organizations such as the U. S. Department of Defense, as it is built on a zero-trust architecture meeting certifications like HIPAA, FedRAMP High, and others. Their solutions cater to industries like defense, government, and healthcare, providing secure BYOD solutions and compliance with relevant regulations.

51 - 200 employees

🔐 Security

📡 Telecommunications

🏛️ Government

📋 Description

• Support pre- and post-sales engagements as a trusted technical advisor • Partner with Account Executives to deliver technical product presentations and demos • Lead discovery sessions to understand customer requirements, architecture, and constraints • Develop solution designs, security recommendations, and integration plans • Manage technical evaluations, including Proof of Concept (POC) planning and execution • Address RFPs, security questionnaires, and technical objections • Collaborate with Product and Engineering teams to deliver customer feedback • Provide post-sales support including implementation support of customers • Serve as the primary technical point of contact post-sale for assigned customers • Guide customers through full solution utilization post-deployment handover • Conduct technical QBRs and support the Customer Support team with ongoing engagement • Track and report on customer adoption, technical issues, and support escalations • Collaborate with Support, Product, and Engineering to resolve issues and deliver improvements • Advocate for customer needs internally while ensuring alignment with Hypori’s platform and roadmap

🎯 Requirements

• 5+ years in technical pre-sales, solutions engineering, or technical account management. • Experience supporting enterprise software, cybersecurity, or secure mobility solutions. • Must be clearable or have had federal level clearance previously (*will be important in 5Eyes deals and NATO). • Strong understanding of enterprise IT, networking, identity, and security architectures. • Familiarity with FedRAMP, NIST, CMMC, or Zero Trust frameworks is a plus. • Excellent interpersonal and customer service skills with proven ability to explain complex technical concepts to non-technical audiences. • Exceptional written and verbal communication, presentation, and documentation skills. • Demonstrated flexibility, organization, and self-motivation in a fast-paced environment. • Ability to apply engineering or technology principles to product sales and solution design. • Strong problem-solving and analytical skills, with sound judgment and timely decision-making. • High integrity, dependability, and a strong sense of urgency and results orientation. • U.S. citizenship required (role supports federal customers).

🏖️ Benefits

• medical, dental, and vision insurance • parental leave • life and disability packages • 401(k) plan with employer-matching contributions • performance bonus