Customer Service Representative

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November 21

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Hyremote

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B2B • Recruitment • SaaS

Hyremote is a remote staffing agency that specializes in curating expert offshore teams to help businesses optimize their workforce and enhance productivity. By focusing on skill fit and carefully vetted candidates, Hyremote provides clients with dedicated and qualified employees at a fraction of the cost. With a commitment to sustaining support, growth, and satisfied employees, Hyremote aims to improve the staffing experience and help businesses thrive in a competitive environment.

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Answer incoming tenant calls from 9 AM to 5 PM EST, Monday through Friday. • Handle basic questions from tenants about rent, lease dates, and late fees. • Log maintenance requests—such as heating, plumbing, or electrical issues—into the system. • Coordinate service appointments with vendors and tenants via phone and WhatsApp. • Keep internal systems up to date with tenant interactions and issue status. • Send daily email summaries of completed and pending items. • Respond quickly and clearly to urgent issues as they come up.

🎯 Requirements

• Spanish Fluency: You’ll need to speak and write Spanish fluently to support around 30% of tenants. • Calm Under Pressure: Can juggle multiple tasks without losing focus or accuracy. • Responsive: Doesn’t sit on tasks—takes action immediately and follows through. • Experience: General work experience is required. Basic property management knowledge is a plus, but not necessary. • Tech-Friendly: Able to pick up tools like AppFolio and navigate WhatsApp and email efficiently. • Independent & Focused: Preferably someone without major daytime commitments who can stay focused during the workday.

🏖️ Benefits

• 100% work-from-home flexibility • Preset salary growth • Weekly salary payments