
51 - 200 employees
đĽ Healthcare
đ§ Wellness
đĽ HR Tech
Healthcare ⢠Wellness ⢠HR Tech
I Am Here is part of the Pulse Learning Group and provides evidence-based mental health and wellbeing solutions aimed at improving employee health, productivity, and engagement. As the partner of choice for businesses seeking to create safe and productive teams, I Am Here delivers solutions that are easy to use, measurable, and effective. The program encourages the use of Employee Assistance Programs and helps cultivate mentally healthy workplaces through compassionate connections and conversations. It operates with a holistic approach in promoting wellbeing and supporting mental health in workplace environments.
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51 - 200 employees
đĽ Healthcare
đ§ Wellness
đĽ HR Tech
Healthcare ⢠Wellness ⢠HR Tech
I Am Here is part of the Pulse Learning Group and provides evidence-based mental health and wellbeing solutions aimed at improving employee health, productivity, and engagement. As the partner of choice for businesses seeking to create safe and productive teams, I Am Here delivers solutions that are easy to use, measurable, and effective. The program encourages the use of Employee Assistance Programs and helps cultivate mentally healthy workplaces through compassionate connections and conversations. It operates with a holistic approach in promoting wellbeing and supporting mental health in workplace environments.
⢠Advise project leads, instructional designers, subject matter experts, technology teams, and learning stakeholders on deployment ⢠Lead discovery and consultation meetings to establish requirements, timelines, dependencies, approvals, risks, and success measures ⢠Review release intake information and resolve incomplete, unclear, or conflicting requirements ⢠Translate learning and business requirements into deployment plans and actions ⢠Manage end-to-end deployment lifecycle from intake and readiness review through configuration, testing, approval, publication, and closure ⢠Deploy or coordinate digital learning content across LMS, media, SharePoint or content portals, and collaboration tools ⢠Configure learning objects, curricula, pathways, media assets, pages, links, permissions, metadata, audiences, dates, and completion requirements ⢠Coordinate source files, translations, accessibility requirements, assessments, evaluations, and supporting resources ⢠Perform pre-release and post-release quality validation; troubleshoot, resolve, and escalate deployment issues ⢠Maintain auditable records of deployment decisions, approvals, testing, and completion ⢠Create and administer virtual classroom sessions, including access, participant settings, invitations, engagement features, and materials ⢠Partner with facilitators and producers on session readiness and rehearsals ⢠Support polls, quizzes, knowledge checks, attendance tracking, and participant engagement ⢠Extract and reconcile attendance and interaction data and prepare completion information ⢠Create and validate survey and evaluation links ⢠Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms ⢠Review, consolidate, and reconcile data; investigate discrepancies and document limitations ⢠Prepare reporting outputs and summaries; maintain schedules, templates, and instructions ⢠Apply governance requirements for naming, metadata, version control, accessibility, privacy, security, records management, and release readiness ⢠Perform quality assurance checks and maintain evidence ⢠Monitor intake channels and deployment mailboxes, triage requests, assign ownership, and support timely responses ⢠Maintain deployment guides, job aids, FAQs, templates, knowledge repositories, and onboarding materials ⢠Contribute to testing, release readiness, issue investigation, operational acceptance, and continuous improvement of learning technologies ⢠Use approved AI and automation tools to support meeting preparation, summaries, notes, action items, status updates, document reviews, reporting, quality reviews, and documentation, with human validation ⢠Identify repetitive tasks suitable for safe, repeatable AI or automation improvements ⢠Lead deployment meetings, consultations, readiness reviews, and retrospectives ⢠Establish agendas, decisions, owners, actions, and follow-ups ⢠Contribute to capacity planning and priority discussions, raising constraints and risks early ⢠Collaborate across functions, platforms, and time zones and contribute to knowledge sharing and feedback
⢠Relevant post-secondary education in Learning and Development, Education, Learning Technology, Information Technology, Business, Communications, or a related field; or equivalent relevant professional experience ⢠Minimum of three years of experience in learning technologies, digital learning operations, learning deployment, LMS administration, or a closely related field ⢠Hands-on experience deploying and administering learning content across more than one technology type, including LMS, media solutions, SharePoint or other content portals, virtual classroom platforms, survey or evaluation tools, or collaboration environments ⢠Experience supporting end-to-end learning releases, including requirements gathering, configuration, testing, quality assurance, publication, reporting, and issue resolution ⢠Experience consulting with stakeholders and translating business or learning requirements into practical deployment activities ⢠Ability to lead working meetings, consultations, and deployment discussions ⢠Working knowledge of digital learning modalities, content standards, metadata, accessibility, privacy, permissions, and reporting concepts ⢠Practical experience using Microsoft 365 and Copilot, or comparable AI-assisted productivity tools, responsibly and with quality control ⢠Strong problem-solving and critical-thinking skills ⢠Excellent attention to detail and ability to identify inconsistencies and dependencies before release ⢠Strong communication and interpersonal skills ⢠Strong planning, organization, and prioritization skills ⢠Demonstrated initiative, accountability, and professional judgment, including knowing when to escalate issues ⢠Strong learning agility and ability to develop proficiency in new technologies, platforms, features, and operating models ⢠Ability to collaborate effectively with cross-functional and geographically dispersed teams
⢠Remote work arrangement ⢠Fixed-term independent contractor contract ⢠Potential for contract extension ⢠37.5 hours per week ⢠Travel not required ⢠Opportunity to use Microsoft 365 Copilot and approved AI or automation tools ⢠Opportunity to contribute to process improvements, testing, documentation, and knowledge sharing
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